Refund Policy
Last updated: January 2026
Quick Summary
- 30-day return window
- Free returns for members
- Refund processed within 5-7 business days
Return Window
We accept returns within 30 days of delivery for a full refund to your original payment method. Items must be:
- Unworn, unwashed, and unaltered
- In original packaging with all tags attached
- Free from odors, stains, pet hair, or damage
Non-Refundable Items
The following items cannot be returned or refunded:
- Items marked as "Final Sale" or "Non-Returnable"
- Underwear, intimates, and swimwear (for hygiene reasons)
- Personalized or custom-made items
- Gift cards
- Items returned after the 30-day window
- Items not in original condition (worn, damaged, missing tags)
Refund Process
Once we receive your return, we will inspect the item(s) and process your refund:
- Inspection: 1-2 business days
- Refund processing: 3-5 business days after inspection
- Bank processing: Additional 5-10 business days depending on your bank
You will receive an email confirmation once your refund has been processed.
Refund Methods
Return Shipping
Create a free account to enjoy free returns on all orders.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide:
- Free return shipping
- Full refund or replacement at your choice
- Priority processing
Please include photos of the damage when contacting us to expedite the process.
Exchanges
We do not offer direct exchanges. To get a different size or color, please return your item for a refund and place a new order. This ensures you get your new item as quickly as possible.
Contact Us
If you have questions about our refund policy or need assistance with a return, please contact us:
Daniel L Customer Service
Email: daniellcorporation@gmail.com
Phone: 1-714-883-9694
Hours: Monday - Friday, 9am - 5pm PST
Need to make a return?
Start the process in your account or contact our support team.